1. Introduction
This Refund Policy outlines the terms and conditions under which True Originals ("we," "our," or "us") will process refund requests for our relationship analysis reports and services.
2. Digital Product Nature
Please understand that our relationship analysis reports are digital products that are generated based on the information you provide. Due to the personalized nature of these reports, they are considered unique to each customer.
3. Refund Eligibility
3.1 Eligible Circumstances
You may be eligible for a refund under the following circumstances:
- Technical Issues: If you were unable to access your report due to technical problems on our end that could not be resolved within 72 hours of your purchase.
- Incomplete Report: If your report is demonstrably incomplete or missing significant sections that were advertised as part of the service.
- Duplicate Charges: If you were charged multiple times for the same report.
3.2 Ineligible Circumstances
Refunds will generally not be provided in the following circumstances:
- Dissatisfaction with the content or insights provided in the report
- Change of mind after the report has been generated
- Providing incorrect information that resulted in an inaccurate report
- Claims made after 14 days from the date of purchase
4. Refund Process
4.1 How to Request a Refund
To request a refund, please contact our customer support team at [[email protected]] with the following information: